The Energy and Water Ombudsman of Victoria (EWOV) has released it’s 2018 Annul Report.
EWOV’s primary purpose is dispute resolution and in the last financial year received a volume increase of 8% on the previous year at 34,524 cases.
At 36% of issues, the main reasons for dispute were notably billing: high bill accounting for 1,764 cases, billing errors 1,409 cases and tariff 1,349 cases.
If you've had issues with billing in the past, you would know that it can take considerable effort and money to resolve a dispute with an energy provider. Empower can save you that time and money by advocating the case on your behalf. We have the market knowledge and contact network to help you resolve your issues efficiently and achieve the best possible outcome.
